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On Hold and IVR

Let's face it, nobody likes being kept on hold or sitting through monotonous jingles, how many times have you thought "Oh great, another robot"...

The only thing that truly makes the experience palatable is having the right voice that can be light, engaging, and capture the spirit of the brand identity they're representing. Say what you will about the experience, but On Hold and IVR (Interactive Voice Response) systems remain a vital part of corporate communications.

In many cases, it may be a consumer's first point of contact with a brand or business, which is why it has to leave a positive impact that helps rather than hinders. That includes high-quality audio and adjusting tones to sound as personable and relatable as possible.

I understand the technical requirements of IVR and phone systems and can supply a variety of audio file formats with my fast turnover times.

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